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Welcome to Equess
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Terms & Conditions

You can view our inventory here on the Equess website, and order online, confident that our level of customer service is always of the highest standard. We take payments through PayPal, you can use PayPal securely without having your own PayPal account. You can also check stock availability with our regularly updated on-line database.


Telephone Orders

Telephone orders are always welcome and we can advise you on sizes and give other information if necessary. Please telephone (07968) 017393 during shop hours. An answer service is available outside these hours. It will speed up our order processing if you can quote your account number if you have one.


Online Orders

You can view all products in stock and due into stock on our web site. You can order online and pay securely using PayPal.


Overseas Orders

We can ship overseas, however we will quote for shipping on an individual basis. Please contact us for details on shipping charges outside of the UK.


UK Delivery

Standard delivery
Despatch is by courier and is tracked (tracking number provided upon request). Delivery within 3 – 5 working days. Cost £2.99 per order, alll orders over £85 with be sent Free Of Charge (FOC) Orders where possible will be shipped within 48 hours (excludes Saturday and Sunday).

 

Returns

If for any reason you need to return your order, please contact us within 14 days of receiving your goods. To receive a refund please return your order as it arrived (un-opened and sealed) to us. We will refund the price of the item less carriage charges. You will have to pay the return carriage charge (unless it is our fault you are returning the item). Unfortunately we cannot refund opened or partially used items. Items will only be refunded up to 30 days after purchase. Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.


Payment

Payment is accepted in pounds sterling only (GBP).


VAT

All prices on the website are inclusive of vat at the current rate of 20%.


Miscellaneous

Please note that while we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation. These terms and conditions do not affect consumer statutory rights.
Errors and omissions accepted.

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